“Hi there, Just wanted to say thank you to Roger for his exemplary service and knowledge. We had a wonderful experience and we are very happy with our "new to us" Infiniti. We will recommend Roger and Victoria Premium Automobiles Ltd. to our friends. Thanks again! ”
“My entire shopping experience was excellent. Roger went above and beyond to inform me about the car before I purchased it. Delivery to Ottawa was set up by Roger (thank you Roger!) and it arrived as promised, right on time. Car was in great condition and impeccably clean went it arrived. Overall exceeded my expectations.”
Thank you for referring your friend to our dealership.
We appreciate you sharing your experience and providing us with the opportunity to help Susan with her automotive needs. She purchased a premium vehicle and as a gift to you we are going to have your car professionally detailed. You do not have to use this offer immediately; you can save it until your vehicle is good and ready! All we ask is that you give us 1 weeks' notice in order to arrange your vehicle's professional detail.
Again, thank you on behalf of all the staff at Victoria Premium Automobiles and remember this is not a one-time offer.
Just a note to tell you how pleased Pat and I are with the Yaris that we recently bought from you. The car was so clean and it is equipped so well for our needs, with new tires, new hub caps, new rain guards on the side windows, new battery. After 100K the car is almost like new. It is common knowledge that your dealership specializes in luxury cars that are perfectly prepared for sale, no surprise there, but we are so impressed that you apply the same standards to every car you sell, even a humble cars such as our little Yaris. Incidentally, we were favourably impressed with the route selected for our test drive. Thank you.
First of all, I NEVER write reviews. Good or bad, I can't be bothered--I know this isn't something to brag about, but it's true. There are simply too many other things going on to find the time to focus to write one. Victoria Premium Automobiles is the first company I have ever bothered to review. They were that good.
Secondly. I have had some really bad luck with a large number of car salesmen that I have encountered. Sorry if there are any car salesmen reading this. You may be nice outside of work when you're not trying to size me up for the sale and ultimately 'win', but it has been my (fairly vast) experience with the ones that I have encountered that their interest in you goes only as far as your capability to purchase something. In many cases, they morph out of the ground beside you when you step onto their lot, but if they can't close the deal right then their attention wanders and you are made to feel like you are bothering them should you be taking your time. The team at Victoria Premium Automobiles was not that at all. They were genuine, they went more than the extra mile, and I honestly believe that they cared. They are in it for the long haul and recognize the importance to developing long-term relationships with their customers. They are absolutely are able to see the big picture, which is incredibly impressive. I have owned a number of 'premium' automobiles, and I have never been treated so well by a car dealer. Period.
Lastly. Their prices are extremely good. If you are in the market for a quality 'what you see is what you get' pre-owned vehicle you need to look no further than Victoria Premium Automobiles.
Thank-you Ed. Truly appreciated.
I am emailing you in regards to the wonderful customer care experience that you provided for my boyfriend and I. The ABS issue on my tribute was resolved quickly and efficiently thanks to the service provided by your business. It was very comforting to find out you guys stand behind your cars after they leave the lot. We would be happy to do business with you again.
I want to say thanks again for the whole experience of buying our Audi A6 Avant from Victoria Premium Automobiles. My wife and I were so appreciative of the no pressure approach that you and your team have and your obvious interest in making sure we were happy with this vehicle. It was clear to us that, although you are in the business of selling cars, the main goal really did seem to be selling us the car that was right for us. I was (pleasantly) surprised when you suggested we take the car overnight to be sure it was right for us….I have not had that kind of experience from any car dealer previously.
You stand behind the quality of the vehicles you sell and, I can honestly say, go beyond that. I can’t recommend Victoria Premium Automobiles highly enough.
I enjoyed the buying experience with Victoria Premium Auto basically because the process was clean and straight. I'd already reviewed the car on their website, and seen the sales price. There were no surprises in the sales process.
When I arrived at their dealership Mr. Wade Donavon opened a binder containing information on all their inventory. He flipped to the section on my chosen car, and explained to me the car's ownership history, repair history, where they'd obtained it, and the subsequent work they'd completed on it.
Then we took the car for a drive, and Mr. Donavon answered my questions about the car, and showed me some of the instrumentation.
We returned to the office and I completed the sale with their finance manager, Greg.
Both Greg and Mr. Donovan were professional and comfortable.
While I was dealing with Greg, Mr. Donovan helped me further by installing my infant car seat in the new vehicle - and that wasn't easy.
Buying my car at Victoria Premium Automobiles was an enjoyable and straight-forward process.
I would just like to let you know how pleased my wife and I were with our experience at Victoria Premium Automobiles while purchasing our BMW 323i. Our sales representative David Carere was most pleasant to deal with. He looked after all our questions, was friendly and a joy to work with. As we are not too familiar with the city it was great that he went on the road test and guided us around or we could have ended up in Seattle!!We also wish to thank you too Ed for assisting in the business end of the transaction and arranging for several additional items we required for our BMW. Will not hesitate to let our friend in the area know of your dealership.
To Whom It May Concern, this is to advise of my experience with Victoria Premium Auto. I purchased a 2004 Maserati from Ed and could not be happier in the way the car drives and handles.
My experience with Victoria Premium Auto has been great. They have backed up every word and promise, which I didn't expect from a used car dealer. Ed has turned into more of a friend than a salesman or owner. They kept their word and promise in regards to warranty of the car and have stood behind their product and actions.
My next step is a Ferrari and I would not trust anyone but Ed for this purchase. I would not hesitate to recommend Ed and Victoria Premium Auto to anyone that is looking for a new or used car.
I wish to thank you and the Victoria Premium Automobiles staff for your efforts in finding, vetting, shipping and preparing the 2006 BMW 650i of which I took delivery a few weeks ago. The car is flawless, as was assured to me by you and the Toronto seller. Pre-sale preparation and meticulous attention to detail during that process was much appreciated.
I had been looking for some time for a late model, low mileage, well optioned 650i convertible with a six speed manual gearbox. During the search I had many discussions with sales staff of other the high-end car lots in and around Victoria. As I was a committed purchaser, I suggested these individuals use their resources to locate a 650i as described. Until I received your call that you had located the specific car; I might add only two days after our initial meeting, I had not received a single response from the other lots. I believe this speaks to a philosophy that customer service begins well before a sale.
The entire process was well organized and, from a buyer's perspective, managed so as to mitigate inherent uncertainties of an out-of-province auto purchase. Because of this and my other comments above, I will recommend the services of Victoria Premium Automobiles without reservation.
Please feel free to share the above comments with prospective VPA customers.
Dear Victoria Premium Auto,
Here's a testimonial for you! I can't say enough thanks for making my experience in buying my "new to me" Mercedes crossover R350 a pleasure and a success. I wasn't planning on a new vehicle just now, and wasn't looking forward to the "shopping for a car" process.
I had already been to a couple of other dealerships and my reluctance to get in the game was further reinforced by having to endure a lecture from a 25 year old on why I shouldn't buy a car in the USA (wasn't planning to and don't know why it came up), the car sales experience was not looking good.
Then I met all the folks at Victoria Premium Auto. Respectful, knowledgeable, and with a fleet of beautiful cars in perfect shape to choose from you are the consumate car professional. You were easy to talk to, listened to what I was looking for and provided guidance and insight. Everything from the test drives to the bumper to bumper extended warranty was top notch and completed with professionalism and care. Thank You. You have eliminated the exasperating part of car shopping - dealing with the "car guys"!
There was no high pressure sale, but rather tolerance for me completing the deal while away on a business trip in Toronto, being able to walk across the lot to get the insurance arranged even as the plates were being installed, and you even saved me a gift bag from your open house that I missed. It's the little things ...
I love my new car, will recommend you to my friends and look forward to seeing you again. Thanks.
I just wanted to drop you a quick note of heartfelt congratulations and ongoing support from the Greater Victoria Chamber of Commerce on the “official” grand opening of Victoria Premium Automobiles. I believe that VPA will prove to be the auto dealer of choice, and best in your class!